If you have an insurance claim, definitely use Jeffrey's. Just their reputation was enough for the insurance company to do the right thing. They were helpful and knowledgeable. Highly recommended.
Amy Alvarez
Jeffrey's did a great job with my repairs for my car. It looks just like the day i bought it! Thenk you so much! Definitely will recommend Jeffrey's to my friends!
Kathy Lanty
Just got my truck back yesterday from Jeffrey's and I would give them more than 5 stars if I could. They don't let insurance companies get away with anything - they put genuine Ford parts on my truck instead of aftermarket parts like the insurance company quoted. They worked directly with the insurance / appraiser so I didn't have to be in the middle of it all. My truck is 8 years old and their color match technology makes it so the newly painted fender doesn't stand out from the rest of the truck. I received text updates through the process, and Craig would send me pictures of the progress. I met Jeffrey when I picked up the truck and it felt nice knowing that the owner of the shop actually played a hand in the repair / inspection of the repair. Overall a great experience and I would recommend them to anyone.
Benjamin Brookins
I am extremely please with Jeffrey's. I had my truck "fixed" at another body shop 2 times and they could never get the paint right. This was the dealership body shop BTW. The other body shop did faulty work and if it were not for Jeffrey's letting me know about it, I would have had serious problems down the road. 5 stars all the way! Color matched perfectly!
Robert Brzostek
I searched all over south eastern Ontario trying to find an experienced shop with the right equipment that could do a 4 wheel alignment on my C7 Corvette Grand Sport with no luck. The local Corvette club in Syracuse suggested Jeffrey's Auto Body and I now know why they were so emphatic about the recommendation.
They spent a great deal of time doing the job properly, making sure that every aspect of the alignment was done to an incredibly high standard. The car now handles as it should, no longer pulls to the right and the steering wheel is properly centered. Yes, it was a long drive from Canada but it was worth every mile of the trip. And I'll do it again the next time I need chassis service for this car. These people know Corvettes. Thanks Jeff.
Ross Cobb
Only needed photos for insurance but these folks are always nice and helpful. In and out of there in 2 or 3 minutes.
Barbara Bonnette
Always a pleasant experience when using Jeffrey’s Auto Body. Excellent customer service and knowledgeable staff. Brought my car in for a photo inspection and was treated with the utmost professionalism in the process. Was in and out within 5 minutes. Will definitely be using Jeffrey’s from here on out!
Joshua Paduano
Worked on my wife's car and they took care of dealing with insurance when the insurance company sent letters saying it was to much. Don't let your insurance company dictate where you go.
Brian Allen
Took a little longer than I expected but the text message update feature is amazing and the staff is awesome. Jeffery is amazing with kids! My son loves him.
Melissa Dafoe
Great but always backed up. So many customers
Angie Pitcher
Very quick photo inspection and polite customer service !
Anthony Longo
Phenomenal service, always booked in advance so if you don't mind the wait, trust me it's worth it!
Harryd Banana
I brought my Mitsubishi Lancer in after a rear end accident. Jeff met with me personally and went through the assessment with me. He said it would cost more than the insurance company estimated because of hidden damage and assured me that he would fix the car right, making sure the insurance company would cover the cost. The car was fixed on time and I loved the website to track the process. My car came back to me as good as new. I have recommended Jeff to anyone who needs a body shop.
Daniel Young
I took my BMW M3 to Jeffrey's to have some hood damage repaired, at the recommendation of Cantech Automotive. The owner Jeff did the estimate personally, and his staffs were very professional. The car was finished a day earlier than promised and the quality of the workmanship was outstanding. The repainted hood is a 100% match to the existing color, and the finish is excellent, as new. They had all my paperwork ready on drop-off and pickup so I was in-and-out the door immediately. I was very impressed with this shop.
Ryan Garver
I hit an animal on the thruway and caused extensive damage to my radiator. The car wasn't drivable so I had it towed and dropped off at Jeffrey's that night. I picked up a loaner car that he let me use for the duration of the repairs, which were rather speedy. He had to repaint the bumped and all that and the paint is really well done and the car drives the same, if not better than before the accident. The best part is he handled all of the insurance company interactions and made sure that they paid for all of the repairs aside from my deductible and made sure they paid for the car to be repaired properly. I would recommend Jeffrey's to anyone who needs an auto body shop.
Tyler Adams

Customer – insurance experiences

I want to thank you for doing a wonderful job bringing my car back to like-new condition. The car looks great. I appreciate all the time you had to spend negotiating with my insurance also.

As you know I received a message from the claims adjuster, Amanda, advising me to switch body shops because the appraiser told her “Jeffrey’s is difficult to work with in settling a claim”. I called Amanda back and informed her that was one of the reasons I wanted the work done there. My eight month old car with only 4,468 miles on it and I wanted it to still look like a “new car” after the repairs. Thanks again for a great job.

Sincerely, Susan M., Syracuse New York
In my phone conversation with Reed from the insurance co. he notified me of a law allowing insurance co.’s to inform policy holders of body shops that will repair their vehicles for the insurance co.’s appraisals. At that time he gave me the names of three shops willing to repair my vehicle at their estimated cost. I made it quite clear the choice of shops was “Jeffrey’s Auto Body” because of their impeccable reputation and the fact that Jeffrey’s has been in business for a very long time. After Reed heard that he said, “Well it is ultimately your choice”. He then reported to me Jeffrey’s negative reputation. I can’t understand how Reed could have heard of any reputation of Jeffrey’s considering he is in Atlanta, Georgia! I cannot help but to think that this unprofessional behavior is the manner taken by the insurance co.’s to not pay what is due.
Sincerely, Lori L. N. Syracuse, New York
This is to document some of the issues that arose during the initial review process following our collision with a deer. We had two shops prepare estimates including Jeffrey’s. Both shops took a close look and detailed what had to be repaired, these professionals took between 30 and 45 minutes to be sure they covered all the damage. The next day an appraiser with the insurance co. came and reviewed the damage to our car, in less than 5 minutes! We told her we were going to Jeffrey’s, her response was quick, “don’t bother going there, their rates are too high, your insurance co. will not cover them” and other comments to sway us. Jeffrey’s has done work for us in the past, as well as other members in our family, we have been extremely satisfied with their workmanship and the manner in which they conducted the overall business of repairing our vehicles and their interface with the insurance co. If we had not had these prior experiences with Jeffery’s, we might have taken our car elsewhere. This leads us to wonder, if she has made this type of comments to other potential customers of Jeffrey’s and how many of them went elsewhere for their repairs.
From Jennifer and Ronald D. Central Square, New York

Last Month I had the misfortune of having my first automobile accident. When I called my insurance co to report the accident I was told that I could bring it to one of their preferred shops for repair. When I asked how that would benefit me, I was told that my repair would be guaranteed for as long as I owned the car and that my car would be scheduled in immediately and a rental vehicle would be arranged for me. I was told that if I brought my car to one of their shops that everything would be done for me. I told them that I would think about it.

When the appraiser came to look at my car to inspect the damage I was once again told that I could bring my car to one of their shops because then the repairs would be guaranteed. Again I told him I would think about it.

When I decided to have my repairs done I did not bring my car to one of their shop I have heard the advertisements about “steering” done by insurance co.’s and inferior repair work and I know that it is against the law. Because these shops are working with the insurance co.’s that are concerned with keeping the insurance co. satisfied, not the vehicle owner, who is the customer.

Betty W. Syracuse, New York

In December I had an appointment with the insurance adjuster, I had the unfortunate luck of hitting a deer at 55 mph with my Cadillac Deville.

During my appointment I told the adjuster that I was going to have my repair work done at Jeffrey’s Auto Body on Taft road in North Syracuse because I had used that particular body shop in the past and had found their finished product to be of superior quality. I told him my car was in “like new” condition and had no rust or other physical or mechanical problems and that I wanted it to be repaired to its previous condition. The adjuster then began to tell me about their program. He told me that there were repair shops that had contracts with them to repair vehicles to the specifications that the adjuster wrote and that I would only be liable for my $ 50.00 deductible. He then told me of 3 repair shops and explained their labor rates per hour and then stated Jeffrey’s higher labor rate and the fact the job was a big one and that would be a lot of money I would have to come up with. I asked the adjuster If he could tell me which of these shops could give me a comparable quality finished product as to what I would get at Jeffrey’s. He then said that Jeffrey’s does do a “nice job” but did not give me a name of someone as I asked.

The adjuster and I discussed aftermarket parts and I told him I did not want that, I wanted what was on the car that had been damaged. He assured me that there would be no aftermarket parts ordered because none came up on his computer as being available.

When I left with the print out of the estimate, I took it directly to Jeffrey’s Auto Body. At Jeffrey’s I saw their labor rate on a sign on the wall it was not the amount the adjuster had quoted to me, it was lower. I feel the adjuster was trying to influence me to go to their contracted shop. He incorrectly quoted me a higher rate than what Jeffrey’s charges and led me to believe I would have a lot of out of pocket expenses on my part that I should not go there. He also lied to me about the aftermarket parts because there were some listed on his estimate. I drive a very expensive luxury car and wanted it repaired to the condition it was prior to the deer mishap. I thought this is why I pay such high premiums.

Stacy A. Kirkville, New York
As you know I brought my 2004 Chevy Silverado to you for body work. Because I know you are the most reputable shop in the area. My insurance co. sent an adjuster; upon talking to her she told me that if I was going to use Jeffrey’s to fix my truck she would not deal with me any further! She told me to take it to another shop if I wanted her to help me any further. Then telling me that Chevrolet trucks were no good and GM was going out of business and I should buy a Ford! I felt as though she was trying to direct me to her friend’s shop all this really aggravated me as I really like my Chevy truck. I just wanted it in new condition which I absolutely knew Jeffrey’s was capable of this. I felt like this lady was bullying me to buy cheap Taiwanese parts.
Yours Truly, Douglas G. Piseco, New York

Jeffrey's did a great job with my repairs for my car. It looks just like the day i bought it! Thenk you so much! Definitely will recommend Jeffrey's to my friends!
Kathy Lanty
Took a little longer than I expected but the text message update feature is amazing and the staff is awesome. Jeffery is amazing with kids! My son loves him.
Melissa Dafoe

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